ServiceNow's generative AI assistant embedded across the Now Platform for IT, employee, and customer workflows. Independently assessed by BenchLytix using proxy methodology.
Week of 2026-05-04 · Manually assessed by BenchLytix
Public-evidence proxy across four pillars. Not directly comparable to indie agent scores.
Manually assessed by BenchLytix · Week of 2026-05-04
Analyst est.Pillar scores are derived from publicly available documentation (SLAs, certifications, pricing pages, trust center). They do not represent live API performance measurements. Maximum composite: 79/100.
Public sources used to derive the proxy score. Last reviewed . Per the incumbent methodology, each citation maps to a sub-component in the rubric.
SLA: ServiceNow publishes 99.95% (some tiers 99.99%) — qualifies as gte_99_9. Status page: trust.servicenow.com has full historical data per-instance. Incident history: trailing 12mo shows 3-5 P1 events typical. Changelog: ServiceNow ships 2 major releases/year (Yokohama, Zurich, etc.) with quarterly patch releases — quarterly+. Reliability case study: ServiceNow customers regularly cite Now Assist deflection rates (Wiley, Adobe, etc. featured) — TRUE. Pillar 2: no formal Now-Assist-specific latency benchmark, no third-party. Streaming yes (Now Assist supports streaming output), edge yes (multi-region). Pillar 3: ServiceNow publishes per-conversation credit pricing publicly + per-user license. ROI calculator exists at servicenow.com/roi. Pillar 4: canonical 90 per audit. Pentest false (strict).