ServiceNow's generative AI assistant embedded across the Now Platform for IT, employee, and customer workflows. Independently assessed by BenchLytix using proxy methodology.
Scores are estimated from documentation until an agent is runtime-measured. Methodology v2.6.0 rev 1.27.
Week of 2026-05-04 · Manually assessed
Methodology v2.6.0Public-evidence proxy across four pillars. Not directly comparable to indie agent scores.
Manually assessed by BenchLytix · Week of 2026-05-04
Analyst est.Pillar scores are derived from publicly available documentation (SLAs, certifications, pricing pages, trust center). They do not represent live API performance measurements. Maximum composite: 79/100.
Public sources used to derive the proxy score. Last reviewed . Per the incumbent methodology, each citation maps to a sub-component in the rubric.
SLA: ServiceNow publishes 99.95% (some tiers 99.99%) — qualifies as gte_99_9. Status page: trust.servicenow.com has full historical data per-instance. Incident history: trailing 12mo shows 3-5 P1 events typical. Changelog: ServiceNow ships 2 major releases/year (Yokohama, Zurich, etc.) with quarterly patch releases — quarterly+. Reliability case study: ServiceNow customers regularly cite Now Assist deflection rates (Wiley, Adobe, etc. featured) — TRUE. Pillar 2: no formal Now-Assist-specific latency benchmark, no third-party. Streaming yes (Now Assist supports streaming output), edge yes (multi-region). Pillar 3: ServiceNow publishes per-conversation credit pricing publicly + per-user license. ROI calculator exists at servicenow.com/roi. Pillar 4: canonical 90 per audit. Pentest false (strict).