Sign in

Findings

Each finding is one dated claim about paid software or the self-hosted tools that replace it, built from public sources (vendors' own pages, GitHub's own statistics), with its sources and method on the same page. Nothing here is measured in production unless the page says so.

  1. Finding 001, read 2026-10-19

    What AI support vendors charge per resolution, and who decides what resolved means

    List prices and the vendors' own definitions of a resolution for Zendesk, Intercom Fin, Salesforce Agentforce, Decagon and Sierra, quoted with links and read dates.

  2. Finding 002, read monthly from GitHub

    Who makes the main-branch commits of the self-hosted alternatives we list

    For each self-hosted alternative in the replacement finder, the share of the main-branch commits of the last 12 months made by its most active person, from GitHub's own statistics, with README warnings and main-branch dates beside it.