Chatwoot
Public facts onlyOpen source core, paid extras. The core is under an OSI-approved licence; some features ship in separately licensed commercial add-ons. Not fully open source. Source code · Website
Shared inbox for answering customers across website chat, email, social media and messaging apps, with a self-service help center and reports. (reviewed by BenchLytix)
Licence, summarised from its LICENSE file: MIT outside the enterprise/ directory, which is under a commercial licence. LICENSE file, read 2026-10-13.
Running it yourself
Its compose file names these supporting services: postgres, redis. Our rough heuristic, not the project's stated minimum: a small server (2 vCPU, 4 GB RAM), for example Hetzner CPX22 at €19.99 a month excl. VAT (checked 2026-10-13). Check the project's own requirements; this leaves out the time it takes you to run it. Compose file · Server price list
What this label rests on
Licence, last update and source code, from public records. We have not run it.
Facts and where they come from
| Fact | Value | Source |
|---|---|---|
| Licence identifiers | MIT + commercial add-ons | GitHub repositoryfetched 2026-10-13 |
| GitHub stars | 37,745 | GitHub repositoryfetched 2026-10-13 |
| Contributors | 403 | GitHub repositoryfetched 2026-10-13 |
| Last update to the code | 2026-10-13 | GitHub repositoryfetched 2026-10-13 |
| Commits by month | 2025-11: 83 · 2025-12: 64 · 2026-01: 90 · 2026-02: 98 · 2026-03: 124 · 2026-04: 117 · 2026-05: 122 · 2026-06: 143 · 2026-07: 175 · 2026-08: 190 · 2026-09: 169 · 2026-10: 37 | awesome-selfhosted listing (counted from GitHub)fetched 2026-10-13 |
| Archived | No | GitHub repositoryfetched 2026-10-13 |
| Current release | v4.18.0 (2026-09-18) | awesome-selfhosted listingfetched 2026-10-13 |
| Docker Hub image | chatwoot/chatwoot: 10,855,610 pulls, updated 2026-10-13 | Docker Hubfetched 2026-10-13 |
| Platforms | Ruby, Docker, K8S | awesome-selfhosted listingfetched 2026-10-13 |
| External services it needs | postgres, redis | docker-compose filefetched 2026-10-13 |
| Described as an alternative to | Intercom, Zendesk | awesome-selfhosted listingfetched 2026-10-13 |
| Listing description | Customer communication platform (alternative to Intercom and Zendesk). | awesome-selfhosted listingfetched 2026-10-13 |
| Website | https://www.chatwoot.com | awesome-selfhosted listingfetched 2026-10-13 |
Not on record: Connectors in its directory, API documentation, Single sign-on documentation.
Licence class is derived from the licence identifiers above, never typed by hand. How
Editorial notes
- What it does
- Shared inbox for answering customers across website chat, email, social media and messaging apps, with a self-service help center and reports.
- Drafted by AI from GitHub repository, reviewed by a person on 2026-10-13
- Goals it fits
- Customer messaging
- Drafted by AI from GitHub repository, reviewed by a person on 2026-10-13
- Known gaps
- Features may break if the required environment settings are not configured during setup. The default code branch is for development; use the master branch or tagged releases for a stable version.
- Drafted by AI from GitHub repository, reviewed by a person on 2026-10-13
Editorial, not measured. Every note was reviewed by BenchLytix before this record was published.