Papercups
Maintenance mode (per its README)Public facts onlyNo updates in over a yearOpen source. Every licence listed is on the Open Source Initiative approved list. Source code
Live customer support tool: a chat widget for your website plus replies to customers by email, SMS, Slack or Mattermost, with team assignment. (reviewed by BenchLytix)
Maintenance mode (per its README). Its README says: "Papercups is in maintenance mode. This means there won't be any major new features in the near future." README, read 2026-10-13.
Running it yourself
Its compose file names these supporting services: postgres. Our rough heuristic, not the project's stated minimum: a small server (2 vCPU, 4 GB RAM), for example Hetzner CPX22 at €19.99 a month excl. VAT (checked 2026-10-13). Check the project's own requirements; this leaves out the time it takes you to run it. Compose file · Server price list
What this label rests on
Licence, last update and source code, from public records. We have not run it.
Facts and where they come from
| Fact | Value | Source |
|---|---|---|
| Licence identifiers | MIT | GitHub repositoryfetched 2026-10-13 |
| GitHub stars | 6,115 | GitHub repositoryfetched 2026-10-13 |
| Contributors | 52 | GitHub repositoryfetched 2026-10-13 |
| Last update to the code | 2024-02-15 | GitHub repositoryfetched 2026-10-13 |
| Archived | No | GitHub repositoryfetched 2026-10-13 |
| Current release | v1.0.0 (2020-08-01) | GitHub repositoryfetched 2026-10-13 |
| External services it needs | postgres | docker-compose filefetched 2026-10-13 |
| Listing description | Open-source live customer chat | GitHub repositoryfetched 2026-10-13 |
Not on record: Commits by month, Docker Hub image, Platforms, Connectors in its directory, API documentation, Single sign-on documentation, Described as an alternative to, Website.
Licence class is derived from the licence identifiers above, never typed by hand. How
Editorial notes
- What it does
- Live customer support tool: a chat widget for your website plus replies to customers by email, SMS, Slack or Mattermost, with team assignment.
- Drafted by AI from GitHub repository, reviewed by a person on 2026-10-13
- Goals it fits
- Customer messaging
- Drafted by AI from GitHub repository, reviewed by a person on 2026-10-13
- Known gaps
- In maintenance mode: no major new features planned, though pull requests and major bug fixes are still accepted. SMS replies depend on a Twilio account.
- Drafted by AI from GitHub repository, reviewed by a person on 2026-10-13
Editorial, not measured. Every note was reviewed by BenchLytix before this record was published.